FAQs

Panel Questions

1. How do I join?

To join the myLook Fashion panel you will need to complete a short questionnaire about yourself, which you will have received by email with your log in details. Once you've done this, your profile will be live and we will be able to send you further surveys.

2. How often will I be invited to take part in a survey?

Once you have completed the short questionnaire about yourself we will invite you from time to time to participate in surveys. Under normal circumstances we will send you a survey no more than once a week. We know your time is valuable, so our surveys are short. They usually take 5-10 minutes to complete. Very occasionally they might be a little longer than this. To participate, click on the link provided in the email and follow the instructions.

3. How often may I participate in any one survey?

We treat the myLook Fashion Panel as professional market research. Therefore our surveys are by invitation only and to ensure the highest standards of professional research you can complete any given survey only once.

4. How will I know if there is a survey for me to complete?

We will send you an email invitation with a link to a survey. Under normal circumstances we will not contact you more than once per week. You are under no obligation to participate in any survey. However, if after several attempts you do not participate in any surveys, we may consider you an inactive member. All live surveys you are eligible to take part in will also be displayed on the myLook Fashion.

5. What's in it for me?

myLook Fashion is an opportunity to have your say and ultimately contribute to the future development of New Look. Your feedback from the surveys will go towards making real improvements to the service that we provide.

6. How do I change / update my profile?

Make sure you are logged in, click on 'Edit Profile', make the amends and then click on 'save changes'

7. I have forgotten my username and password - what do I do?

Click on the "Forgotten Password" link next to the log in.

8. Do I need to login each time I visit myLook Fashion?

Yes, you do if you want to complete surveys or view the results of the previous surveys. However, when we send you an email invitiation, we'll include a convenient link that will log you in automatically.

Technical Questions

1. What are the site requirements when visiting the myLook Fashion panel website?

Web browsers The following browsers have been tested and found to show no serious problems: Microsoft Internet Explorer 6, 7 and 8, Firefox, Chrome and Safari.

Operating systems
The following operating systems have been tested and found to show no serious problems: Windows 95, 98, 2000 and XP, Mac OS X, Linux/KDE.

Monitor resolutions
We recommend you have a screen resolution of at least 1024x768.

2. I have registered but have not yet received a survey

We don't always send every survey out to every panel member. This is to avoid overloading your inbox and we tend to target different surveys to specific types of panel member, based on their profile. You can log in whenever you like to complete a Poll or take see what surveys are available for you.

3. I am an AOL user, does your website support this?

Yes, there should be no problem accessing the site through AOL, either with AOL's integrated browser or using a separate standalone browser such as Internet Explorer or Firefox.

4. I am having problems with Hotmail. What could be the problem?

For users that are having problems, you may wish to try the following options:

Use an alternative browser:
Open a new browser, such as Microsoft Internet Explorer or Mozilla Firefox. Highlight the link and copy/paste it into the address field of the new browser window.

Use an alternative mail application:
Programs such as Microsoft Outlook or Outlook Express can be set up to download and read your Hotmail accounts. Please follow the step-by-step instructions provided by the software.

General Questions

1. Sometimes surveys are closed after only a few hours. Why?

On rare occasions we conduct surveys which require results virtually immediately. This means we have only a few hours to gather responses from you.

2. Who reads the findings?

The findings of the surveys are forwarded directly to New Look and then some of the survey results are published on the myLook Fashion website for you to see.

3. Did you receive my survey?

If you received a "Thank you" message after you clicked the "Finish" button at the end of the survey, your survey data was received with no difficulties.

4. What happens to my personal information and the answers I give?

You can be assured that all the survey information you give us will remain anonymous and completely confidential at all times. We will not sell your data on to third parties. All of our findings are covered by our Privacy Policy.

5. How do I cancel my membership?

As a member of myLook Fashion, you will receive our email invitations to complete surveys. If you change your mind, when you receive an email invitation you can click the hyperlink at the bottom of the email and you will no longer receive survey invitations. Unsubscribe requests take effect immediately.

6. What do I do if I need help?

If you experience a technical problem, please email us at info@edigitalresearch.com